FAQ

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in USA & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12-20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location)

Q. When will my order be processed?

A. All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Why my tracking info isn’t visible yet?

A. It can take 5-7 days for the tracking number to be properly updated.

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to

nadiaperez.art@gmail.com

Q. How can I pay?

A. We accept PayPal and all Major Credit Cards: Visa, MasterCard, Discover, Amex etc.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where you located are and if you order more than one piece.

Q. Will I be charged with customs and taxes?

A. The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Q. How to get a refund?

Ans – Send us an email at nadiaperez.art@gmail.com stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement or refund. Also, provide us with your Full Name and Order Number.

Note: Our team will inspect/verify the photo(s) before we issue out a replacement.

Trend Shopco reserves the right to refuse any replacement and refund if it does not meet our refund policy criteria stated below.

Nadia Perez Art does not accept Returns or Exchanges, once an item has been received it cannot be returned.

WE CAN ONLY OFFER YOU REPLACEMENTS AT NO ADDITIONAL COST IF IT FALLS UNDER BELOW CRITERIA:

Items are faulty – damaged/broken or soiled upon arrival.

Items are not abused by the customer.

Parcels that are lost in transit due to our mistake.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Q. Can I cancel my order(s)?

Ans – Yes. Cancellations must be made within 24 hours of order placement.

Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.

Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.